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Specialist, Time and Attendance

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Customer Experience
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1900819 Requisition #
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Job Summary/Overview
The time and attendance specialist will be accountable and responsible for creating training material and programs for the time clock software, configuration and training, help desk support, and a variety of other functions. The person in this position will contact and assist clients with the time clock management system and deliver quality customer service.

The purpose of the position is to add value by contributing towards the company’s mission of helping customer companies succeed through strategic outsourcing partnerships built with POISE (acronym for TriNet’s Core Values) and creating the best place to work. Supports the company’s objectives of 1) growth; 2) great and enduring company; and 3) client centricity.

Essential Duties/Responsibilities
• Provide help desk support for Time & Labor Management related inbound calls and emails.
• Adjust basic configuration of systems after initial implementation as required.
• Solve “one & done” issues timely with accurate and complete responses to inquires
• Assist with hardware needs including configuration, testing, and troubleshooting
• Qualify time consuming issues and re-assign
• Communicate and coordinate problem resolution with Time and Labor Management Implementation Specialists
• Establish and maintain a positive working relationship with clients, agencies and colleagues.
• Follow established guidelines, processes and procedures.
• Comply with all TriNet policies.
• Other projects and responsibilities may be added at the manager’s discretion.

Job Requirements & Qualifications

Education: Associates degree or equivalent combination of education and experience.

Training Requirements (licenses, programs, or certificates): None

Experience:
• Minimum 6 months – 1 year related experience
• Prior PEO experience preferred
• Customer service experience preferred

Other Knowledge, Skills and Abilities:
• Ability to maintain strong level of confidentiality
• Strong verbal and written communication skills
• Ability to speak effectively before groups of clients
• Ability to communicate with employees at all levels of the organization
• Strong troubleshooting skills
• Basic computer networking knowledge preferred
• Attention to detail imperative
• Ability to write routine reports and correspondence
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Excellent interpersonal skills
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Ability to adapt to a fast paced continually changing and deadline-driven business and work environment while managing multiple priorities
• Excellent customer service skills
• Ability to work in a team oriented environment
• Proficient in Microsoft Office Suite

Work Environment/Other Info
• Minimal travel required
• Work in clean, pleasant, and comfortable office setting

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.  Any applicant with a mental or physical disability who requires an accommodation during the application process should contact a company manager, a company officer or a TriNet HR representative to request such an accommodation.

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