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Information Systems & Technology
2001097 Requisition #
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
We strive to further ServiceNow's usage within TriNet with new capabilities offered by ServiceNow or build those capabilities the business' clamor for. We have exploited the power of the platform to ensure the most pressing business needs are addressed. As a member of the Service Management team, you will participate and drive technical solutions that'll champion the usage of the ServiceNow platform within TriNet.

• Lead ServiceNow development work and engineer solutions to meet delivery of various projects' requirements.
• The developer will work with members of the internal and the extended team including vendors to develop, functional test, implement, document, and deploy new functionalities or enhancements / fixes.
• Analyze business requirements to configure / develop / enable capabilities using ServiceNow platform. Guide team of developers to follow coding standards, SNOW environment synchronization / cloning on periodic basis and support platform upgrades.

• Master’s/Bachelor’s degree in Computer Science/Engineering desired, or equivalent education and/or related work experience.

• 6+ years of experience working with ITSM solutions in an enterprise environment 5+ years of ServiceNow development / implementation / integration / administrative experience 3+ years of experience.
• Working in team of developer(s) onsite and offshore.
• Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.)
• Working with databases (MySQL, Oracle, SQL Server, etc.)
• Integrating internal systems (hosted) and external systems (SaaS based) / applications like AWS, Microsoft O365, Adobe, Salesforce, Docusign, Box, Azure AD, Nagios, JIRA, etc.
• 3-5 years of fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, OAUTH, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• Providing training on using ServiceNow tool capabilities.

Other Knowledge, Skills and Abilities:
• Support the development and configuration on various areas of ServiceNow platform including but not limited to ITSM Pro, ITOM, ITBM, SAM Pro, HAM Pro, Service Portal, CMDB, Discovery, Events, Legal, HR, and Finance.
• Using SCRUM / Agile stories methodologies complete development based on sprint / product backlogs, formulate functional testing approach, test cases and document them, support User Acceptance Tests and deploy code into Production in defined releases.
• Participate / conduct code walkthroughs with other team members, develop coding standards. Support ServiceNow version upgrades. Offer technical solutions to address complex requirements.
• Evaluate alternate solutions, identify the best option, and implement the solution. Analyze, solve, and fix identified ServiceNow system issues. Provide on-call support when ServiceNow Production issues occur as needed.
• Thrive in fast-paced environments, flexible and able to roll with changing business and technology environments
Problem solver with intellectual curiosity to surface insights & implications and use this knowledge to think creatively about solutions
• Ability to learn and adapt to new technologies
• Strong collaboration skills works well in a team environment where team members may be distributed (not co-located).

Technical Knowledge, Skills, & Abilities:
Beginner to intermediate knowledge of some of the following (not all required):
• Object-Oriented analysis and design skills from a customer-in vantage point
• Experience with multiple Software Development Lifecycle methodologies (Agile, Waterfall, etc.)
• Agile (Scrum) project methodologies and development practices, particularly sprint planning and assessment, and test-driven development and continuous integration
• Integration/EAI technologies (e.g. Mulesoft, Pervasive, Informatica, Jitterbit, ESB, etc.),
• JavaScript, ASP,C++Java/J2EE, including SOAP, RESTful, .NET and related technologies (JSON, XML, etc)
• Common frameworks such as struts, spring, hibernate, etc. and database technologies (Oracle, MySQL, JDBC, SQL, PL/SQL, stored procedures)

ServiceNow Administrator Certifications, Certified ServiceNow Implementation Specialist, ITIL foundations is a plus.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.


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