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Customer Experience
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2001098 Requisition #
Thanks for your interest in the Senior Field Operations Consultant position. Unfortunately this position has been closed but you can search our 159 open jobs by clicking here.
JOB SUMMARY/OVERVIEW
The Sr. Field Operations Consultant acts in strategic partnership with sales consultants to provide guidance to prospective clients that have high organizational complexity, and/or larger multi-location workforces to facilitate a smooth process up to onboarding onto TriNet’s service platform. This position effectively establishes and manages client relationships to ensure TriNet is successfully helping prospective clients achieve their business strategies and human capital return on investment. Additionally, this position is responsible for growing their satisfaction and expediting the closing process. Must have excellent account management and communication skills, with a strong customer focus.

ESSENTIAL DUTIES/RESPONSIBILITIES
  • Lead prospective clients through TriNet’s sales process acting in a strategic role to understand their business needs, recommend services, and address questions to ensure a transparent process
  • Solicit subject matter authorities related to specific prospective client questions, setup needs or provide strategy assistance
  • Guide prospective clients through aspects of TriNet’s sales process including product selection, benefit selection and funding methods, and to facilitate the hand off to onboarding teams
  • Analyze client’s business needs to determine optimal configuration of TriNet’s solutions
  • Deliver excellent client service to achieve client satisfaction as defined by department standards and reference activity
  • Effectively transition the client timely to the onboarding team
  • Maintain a detailed knowledge of TriNet’s core products and services as well as strategic services
  • Collaborate with appropriate cross-functional team members to estimate complexity of potential solution(s) as well as resource and work effort to develop and implement improvement opportunities
  • Mentor 1 - 2 Field Operations Consultants
  • Other projects and responsibilities may be added at the manager’s discretion.
JOB REQUIREMENTS AND QUALIFICATIONS
Education:

  • Bachelor’s degree desired; or equivalent education and/or related work experience.
Training Requirements (licenses, programs, or certificates):
  • A professional certification (PHR, SPHR, FPC, CPP, CAPM or PMP, etc.) preferred
Experience:
  • Minimum 3 years’ experience in a consultative role or account management
  • Minimum 2 years’ experience collaborating with a company's sales organization
  • Experience with implementations and/or support in a PEO environment highly preferred
Other Knowledge, Skills and Abilities:
  • Understanding of the PEO (Professional Employer Organization) industry, concept, and co-employment advantages / benefits is helpful
  • Advanced knowledge of Payroll functions, federal / state wage laws, and general payroll policies, procedures, and regulations
  • Knowledge of benefit plans/structures, human capital trends and best practices
  • Excellent verbal and written communication skills
  • Strong account management
  • Strong business acumen
  • Ability to connect with employees at all levels of the organization
  • Strong knowledge and understanding of both state and federal employment laws
  • Excellent interpersonal skills
  • Excellent presentation and facilitation skills
  • A proven commitment to high professional ethical standards and a diverse workplace
  • Ability to adapt to a fast paced constantly evolving business and work environment while handling multiple priorities
  • Proficient in Microsoft Office Suite
WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, oncall
schedules, etc.)

  • Work in clean, pleasant, and comfortable office setting
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.


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