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Customer Experience
2000967 Requisition #

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.


TriNet has a nationwide presence and an experienced executive team.  Our stock is publicly traded on the NYSE under the ticker symbol TNET.  If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.   


Provide leave administration and customer service to TriNet clients, employees, colleagues and business partners related to active employee benefits and Leave of Absence programs.


  • Ensure accurate data entry into the PeopleSoft HRMS system; to support compliance with all applicable local, state and federal regulations, to ensure accuracy of reporting to benefit vendors. 
  • Provide direct and indirect, liaison, support to customers, including but not limited to, clients, worksite employees, internal departments, and external agencies to ensure accurate and timely information is disseminated regarding leaves of absences Review and verify leave notifications to ensure eligibility of protected time off, benefits continuation and proper completion of documents.  
  • Enter and update leave information in TriNet systems and databases  
  • Process LOA events and leave administration requirements to ensure compliance with statutory benefit coverage regulations and TriNet Plan rules  
  • Answer questions regarding employee benefits, TriNet plan and government regulations and processes. 
  • Leverage systems, reports, and various other tools or resources as needed to proactively identify and manage protected leave eligibility and/or COBRA eligibility as a result of leave. 
  • Communicate with customers regarding leave requirements: notifications, letters, forms, certifications and benefit coordination.  
  • Conduct research, resolves complaints and provides assistance to customers. Identify and proactively follow up with customers to address and resolve any outstanding leaves.  
  • Responsible for data entry based on employee online elections, life status change forms or benefit enrollment forms  
  • Research and correct benefit enrollment issues and/or benefit discrepancies related to job status including but not limited to Leave of Absence.  
  • Respond to and/or contact customers as directed or required to resolve LOA service related in queries, issues or escalations.  
  • Maintain general benefit and job event processing; monitor and correct errors accordingly  
  • Ensure employee coverage changes are updated with in a timely manner  
  • Provide Tier II phone support as needed  
  • Assist clients with any state disability forms and state and federal leave coordination. 
  • Maintain files and send correspondence as appropriate.  
  • Complete necessary report requests as needed.  
  • Make recommendations to improve processing and leave management.  
  • Deliver superior written and verbal customer service  
  • Perform other administrative and data entry tasks in related departments including, but not limited to Flexible Spending Account, COBRA, and LOA 
  • Work cross-functionally with other TriNet colleagues to deliver exceptional customer service and build cohesive interdepartmental relationships.  
  • Other projects and responsibilities may be added at the Company/Manager's discretion. 
High school diploma and one year certificate from college or technical school; or one year related experience and/or training; or equivalent combination of education and experience. 
  • Previous experience in Benefits Administration  
  • Previous experience in administering leave plans a plus  
  • Experience working in a HR Outsourcing/PEO environment a plus 
  • Experience with PeopleSoft HRMS a plus  
  • Proven experience in customer service environment  
  • Related call/service center experience a plus
Other Knowledge, Skills, and Abilities:  
  • Must be detail oriented and highly organized  
  • General knowledge of Oracle and Microsoft based applications and databases such as PeopleSoft, MS Office, etc 
  • Excellent written and verbal communication skills 
  • Effective time management and organizational skills  
  • Ability to effectively meet customer needs, and take responsibility for customer satisfaction
  • Ability to follow established procedures in a timely, accurate manner 
  • Ability to create and comprehend reports and spreadsheets  
  • Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment  
  • Ability to work in a fast-paced, team environment and under pressure of deadlines  
  • Excellent collaboration, teamwork and interpersonal skills  
  • Proficiency in Microsoft Office (Word, Excel).  
  • Fluency in English, bilingual a plus 

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.


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