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Human Capital Business Partner

Customer Experience
1900770 Requisition #
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Job Summary/Overview
The Human Capital Business Partner will deliver exceptional, cost effective human capital services meeting TriNet’s best practice standards and client contractual specifications while achieving service quality, strategic service and client retention targets. Human Capital Business Partners help TriNet customers maximize the value of their investment in people by providing human capital services.

Essential Duties/Responsibilities
• Deliver timely and valuable human resource services and consulting to clients utilizing TriNet’s service model, templates, resources and product suite, in accordance with company guidelines, standards and processes to ensure quality and compliance.
• Serve as client advocate within TriNet to identify and resolve or escalate, as needed, product and service issues creating an unacceptable client experience.
• Build TriNet capabilities and expands human resource knowledge, experience, and capabilities by participating in professional development, training and mentoring opportunities.
• Conduct new client on-boarding process; provide support and compliant HR advice regarding their basic policy, benefits elections and decisions while assisting them through the online New Customer Set-up Site (CSS).
• Facilitate NEOs, OEs, NCOs, and resolution of operational issues.
• Deliver excellent client service practices and compliant HR advice, leveraging support from subject matter experts, as needed.
• Participates on practice team(s) after 12 months of service and drive strategic service demand by partnering with practice leaders to achieve strategic service revenue and service delivery objectives.
• Provide value-added human capital services by establishing a trusted advisor relationship with 20 WSEs or less.
• Other projects and responsibilities may be added at the manager’s discretion.

Job Requirements & Qualifications
Education: Bachelor’s degree in Business, HR or related field or commensurate years of experience required.

Training Requirements (licenses, programs, or certificates):
• PHR / SHRM-CP preferred (IDP to include certification within one year)

• Minimum 1 year Human Resources Generalist and/or Specialist experience required.
Other Knowledge, Skills and Abilities:
• Knowledge of and ability to apply excellent customer service and consultative practices.
• General HR Process and Programs knowledge.
General understanding of HR compliance and ER issues.
• Ability to gain the cooperation of others in pursuit of company goals.
• Good verbal and written communication skills.
• Knowledge and strong understanding of TriNet’s practices, policies, processes, systems capabilities and limitations.
• Basic skills to effectively and efficiently perform mathematical computation for pricing and conducting data analysis required.
• Ability to operate a personal computer to accomplish work and leverage technology to gain efficiencies required.
• Ability to work well within a team in an office.
• Must be familiar and proficient with basic desktop applications including email, word processing, and spreadsheets.
• Skill with Powerpoint application desired.

Work Environment/Other Info
• Will visit customers’ sites as needed. 10-25% local travel required.
• Work in clean, pleasant, and comfortable office setting.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact a company manager, a company officer or a TriNet HR representative to request such an accommodation.

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