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1900895 Requisition #

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.


The Director, User Experience Design, is responsible for building and leading a team of user experience and visual designers to create an incredible user experience. This role will provide usability support to product teams, develop methodologies used in the testing, analysis of applications/systems, as well as graphical, web, multimedia, and conversational user interfaces. Ensure products meet high standards of usability and design excellence, works cross-functionally to evaluate, design and test enhancements, plans standards for design concept and evaluates technologies against industry standards to ensure compliance. Will partner successfully with product leadership and stakeholders to deliver and launch multiple products simultaneously.

• Establish strategic plans and best practices for UX design and software innovation process by recommending improved deliverables.
• Work with Product team to identify and conceptualize new products and improve existing solutions.
• Collaborate with Product Managers, Engineers, Customer Experience and sales teams to ensure focus throughout the product design process.
• Define a clear design strategy, UX architecture and usability patterns to drive efficiency and consistency into our user experience.
• Articulate with leadership the ideas and concepts through user-centered design methods.
• Engage in forward thinking experimentation and generate compelling interactive prototypes that drive/inspire the product vision.
• Understand our industry and client expectations to create exceptional user experience.
• Ensure products meet high standards or usability and design excellence, works cross-functionally to evaluate and design enhancements, plans standards for design concept and evaluates technologies against industry standards to ensure compliance.
• Champion a high level of creativity that fosters positive engagement and collaboration within the team, as well as cross functionally with other teams.
• Guide the team toward ongoing improvements by using client feedback, data, metrics and analytic findings.
• Balance design, design leadership and hands-on team leadership to show the problems that need to be solved and lead the team to the solutions.

• Bachelor's or Master’s degree in HCI, Computer Science, Design, Visual Arts, or equivalent.
Training Requirements (licenses, programs, or certificates):
• N/A

Requisite Experience and Education:
• 7+ years’ experience with user research and user experience.
• 5+ years leading a diverse UX design team
• Commitment to working with Product Managers, Engineers and Customer Experience/Success teams to ensure focus throughout product design process.
• Proven track record of owning or playing a major role in the user experience/interaction design of products, sites and / or applications.
• Portfolio of projects including project deliverables and finished products, as well as, past experience or academic achievement in the areas of user research and/or design methods focusing on user experience design is required.
• Successful in delivering multiple programs simultaneously, building appropriate processes and tools and cross-organizational product launches.
• Experience with multi-platform projects, media delivery applications for large audiences and project which require handling large volumes of complex information.
• Extensive experience in developing industry leading Enterprise 2.0 / social web applications, Mobile Apps, and Service center Apps, both on CSS3 Browsers and Mobil (iOS/Android) Tablet Platforms.
• Fluent in usability standards and design heuristics for mobile, web and other platforms.
• Experience with or knowledge of cloud-based solutions (SaaS) a plus.
• Motivated to helping teams succeed.
• Demonstrate a Customer Services/Customer First mind-set.
• Actively seeks to understand needs, challenges, expectations, and industry landscape.
• Ability to communicate with, build trust with, and influence employees and customers at all levels ensuring continuous follow up and follow through.
• Ability to manage projects and facilitate team interactions effectively.
• Ability to adapt to a fast paced, continually changing business and work environment while managing multiple priorities.
• Excellent communication, written, organizational and presentation skills.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Proficient in Microsoft Office Suite, intermediate Excel knowledge.
• Knowledge of PEO products, services, and markets, as well as operations, cross-functional workflows, and interaction between the various company units, processes, and systems, a plus.

WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)
• Minimal travel (<20%) required
• Work in clean, pleasant, and comfortable office setting.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

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